At MyIntegrator, we often receive requests about common industry terms and acronyms we use; even super-common words like ‘eCommerce’ (online store selling) can confuse the uninitiated! No one should shy away from integration because they don’t fully understand what is on offer, especially when what is on offer can massively grow a business! So now we’ve made an official MyIntegrator MyGlossary™: All the most common, but least defined, words about eCommerce Integration.


B2B: Business to business selling! Refers to wholesalers, suppliers and other direct-to-business stores.


B2C: Business to consumer selling! Refers to businesses that sell directly to customers.


ERP: Enterprise Resource Planning! An ERP is a software system which automates and manages core business functions like finance, accounting, human resources, supply chain management, manufacturing, inventory management, and more! 


Headless: A type of eCommerce website where the ‘front-end’ storefront pages are decoupled from the ‘backend’ management system. Usually, the front-end and back-end are tightly connected, so the user interface, design, and shopping experience are linked. However, by decoupling them, greater flexibility and customisation options are unlocked.


CRM: Customer Relationship Manager! This is a system which stores, processes and analyses information about a business’ customers in order to better identify their needs, preferences, and behaviours, with the goal of improving customer satisfaction and loyalty.


CMS: Content Management System! CMSs provide a user-friendly way for users to create, manage and publish digital content on the web, with no technical knowledge required. 


PIM: Product Information Management! A management system for a business’ product catalogue, PIMs make it easy to organise all product-related information for accuracy, completeness, and consistency


Price Policy: A rule for determining how much a product should be priced at a given moment, usually based on conditions such as the type of customer, selling location, date of purchase, etc.


Multi-Location Inventory: The management of produce inventories across multiple physical locations or warehouses. Multi-location inventory doesn’t keep stock in a single aggregated pool but rather allocates and tracks it across several different places.


BOPIS: Buy Online, Pick Up In Store! Also known as Click & Collect, this is a style of selling that allows customers to purchase products online and then retrieve them from a store in-person.


Multichannel: A selling style that prioritises multiple modes of engagement with customers; for example, products could be available in-store, on a mobile app, on one or more eCommerce sites or through marketplaces like eBay, all at the same time.

EDI: Electronic Data Interchange! A standardised method of communication used by business to exchange important business documents like purchase orders, invoices or shipping notices in a computer-readable format.

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