Rules-Based Shipping and Private Club Stores for Struddys on BigCommerce

Struddys supplies custom apparel to schools, sporting clubs, associations and events across Australia and overseas. Its BigCommerce store holds a dedicated section for each organisation, and there are now hundreds of them.

Each organisation needs its own delivery and pickup options. Some customers collect from their school, club or carnival, some pick up from Struddys, and others need flat-rate delivery or international shipping. These rules lived in ShipperHQ, where they had become complex and cumbersome to set up and manage. Every new organisation or change to an existing one meant working through layers of rules in a system separate from the store.

Many of the organisation stores are private, so only members should be able to browse and buy. Struddys’ previous password setup was managed in BigCommerce one category at a time: each password meant opening the category, editing it and saving it. With more than a thousand passwords, keeping access up to date had become slow, manual work.

Struddys also wanted a smoother path to purchase, consistent payment setup, and a clear view of how shoppers moved through the site.

MyIntegrator has worked with Struddys since late 2025, starting with payments and moving on to shipping, private store access and storefront improvements.

We set up payment fee rules for each of Struddys’ payment methods, including Stripe, PayPal and Google Pay.

We moved Struddys’ shipping off ShipperHQ and into our BigCommerce Advanced Shipping app. Each organisation’s delivery and pickup options are now rules in one place inside BigCommerce, grouped by dispatch location and pre-order. They cover flat delivery fees, free shipping thresholds for selected schools, handling fees for pickup at a school, club or event, and collection from Struddys or a team manager.

For overseas teams, international rules quote live OpenFreight rates through the app’s carrier integration. We also built an integration with TIG.

To keep organisation stores private, we built Content Restrictions by MyIntegrator, now available on the BigCommerce App Marketplace. Struddys manages more than a thousand passwords with it and updates them in bulk from a CSV file, instead of editing categories one by one. A companion Restricted Categories app controls which customers can see specific categories.

On the storefront, we refreshed theme buttons, added coupon fields, improved the checkout funnel and set up Microsoft Clarity.

Struddys now manages shipping for hundreds of organisation stores in one app inside BigCommerce. Adding a new school or club, or changing its delivery and pickup options, no longer means working through ShipperHQ.

Private stores stay protected, and the team updates passwords in bulk from a spreadsheet rather than editing categories one at a time. A smoother checkout and Clarity’s view of shopper behaviour give Struddys a clear basis for future improvements.