Transforming TRS Service’s Manual Ordering with BigCommerce and MYOB Acumatica

TRS Service, a leading Australian distributor of transport refrigeration solutions, including Thermo King, Thermaxx, Anteo and Govi, historically operated an enquiry-only website where customers submitted product requests through an online form before being contacted by the internal parts department. Orders were then manually processed and entered into business systems, creating a slow and resource-intensive workflow for both customers and staff.

This manual approach limited the company’s ability to efficiently scale parts sales while requiring significant administrative effort to convert enquiries into completed orders. Customers also lacked visibility into key account information, including negotiated pricing, account balances and order history.

Managing inventory and fulfilment across warehouse locations in Huntingwood, NSW and Adelaide, SA introduced additional operational complexity. TRS required accurate, real-time stock visibility and location-based availability while providing customers with a more convenient purchasing experience.

To support future growth, the business also needed to integrate its eCommerce platform with MYOB Acumatica, enabling products, customers, pricing, inventory, payment terms and order data to be managed from a single source of truth.

We delivered a fully integrated B2B eCommerce solution by connecting BigCommerce B2B Edition with MYOB Acumatica through the MyIntegrator integration platform.

A bi-directional integration was implemented to synchronise products, customers, pricing, inventory, payment terms and orders in real time. By automating the exchange of data between both platforms, manual data entry was eliminated while ensuring information remained accurate and consistent across the business.

A dedicated B2B customer portal was introduced, allowing trade customers to access their negotiated pricing, account information, order history, backorders and downloadable PDF invoices sourced directly from Acumatica. This self-service experience reduced reliance on the internal parts team while providing customers with greater control over their purchasing activities.

The purchasing journey was also customised to support TRS’s trade account requirements. Approved customers can place orders using their existing credit terms through an On Account payment option, while Stop Credit statuses maintained within Acumatica are automatically enforced during checkout.

To improve fulfilment, real-time inventory visibility and location-based Click and Collect functionality were introduced across multiple warehouse locations. Customers can instantly view available stock and select their preferred collection point, creating a faster and more transparent purchasing experience.

We also integrated the Files App to automate the management of technical documentation. Product schematics, drawings and supporting PDF files are automatically linked to products using SKU-based naming conventions, ensuring customers always have easy access to important technical information.

Finally, a hybrid pricing model was implemented to support both retail and trade customers from a single storefront. Guest users see standard retail pricing, while approved account holders automatically receive their negotiated B2B pricing once logged in. Together, these capabilities transformed TRS’s website into a scalable digital commerce platform that streamlines operations, enhances customer experience and supports long-term business growth.

The new platform transformed TRS from a manual, enquiry-based ordering process into a streamlined digital commerce experience that enables trade customers to purchase products independently, whenever it suits them.

Automated integration between BigCommerce and MYOB Acumatica has significantly reduced manual administration, improved order processing efficiency and increased the accuracy of business data. Internal teams now spend less time on repetitive data entry and more time supporting customers and value-adding activities.

Customers benefit from a modern self-service portal where they can manage their accounts, access negotiated pricing, monitor order progress and retrieve invoices without contacting the parts department. This has created a more efficient purchasing experience while improving customer satisfaction.

Real-time inventory synchronisation and multi-location Click and Collect capabilities have also enhanced fulfilment by providing accurate stock availability across warehouse locations, giving customers greater confidence when placing orders.

With BigCommerce and MYOB Acumatica operating as a connected ecosystem, TRS now has a scalable B2B eCommerce platform that centralises business data, streamlines day-to-day operations and provides a strong foundation for continued growth.